Privacy Policy

Introduction

Osena ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you contact us or book a consultation
• Usage Information: Information about how you use our website, including pages visited and time spent
• Cookies and Tracking: We use cookies to improve your browsing experience (see our Cookie Policy for details)

How We Use Your Information

We use collected information for:

• Responding to enquiries and providing our educational services
• Improving our website and services
• Sending relevant information about our services (with your consent)
• Complying with legal obligations

Legal Basis for Processing

Under the UK GDPR, we process personal information on the following legal bases:

• Consent: When you provide explicit consent
• Contract: To fulfil our services to you
• Legitimate Interests: To improve our services and communicate with you

Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our website and services
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing
• Withdraw consent at any time

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymise it.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: [email protected]
Address: 11 The Square, Winchester, SO23 9ES, United Kingdom
Phone: +44 1962 742 905

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.